We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems in our products and provide support for all assigned areas. Serve as the first point of contact for customers seeking technical assistance over the phone or email. The goal is to make sure that customer value is maintained to the standards set forth by the company.

• Proven working experience in providing Help Desk or other Costumer support role
• Proficiency in Hebrew and English
• Working knowledge of help desk software, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

_Advantage

• Experience in the Educational industry (Supporting LMS systems, working with teachers and students)
• Active Directory or other similar solutions knowledge
• Working with international customers

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In this role, you will be integral in designing, building, and maintaining our various projects on a different scale, using modern technologies on client side, emphasizing high performance, scalability, and availability.

• Extensive experience in design and development of web applications
• At least 3 years of experience in client-side development, using one or more of the following frameworks: React, VueJS
• Experience in Agile development, including CI, CD and automated testing
• Good understanding of Agile / Scrum methodologies

ADVANTAGES

• Experience in managing teams
• Experience with high scale production environments
• Experience with cloud - based server infrastructure (e.g AWS, Google Cloud)
• Experience with Linux environment and containers (docker)
• Deep knowledge of VueJS 3 framework

• 3-5 years of experience as a Python developer
• Fluent knowledge of at least one python web framework (such as Django, Flask)
• Strong knowledge of designing and implementing of reusable, testable, and efficient code
• Familiarity with some ORM (Object Relational Mapper) libraries
• Familiarity with integration of data storage solution (may include databases, key-value stores, blob stores, etc.)
• Knowledge of user authentication and authorization between multiple system, servers and environments
• Understanding of the threading limitations of Python, and multi-process architecture
• Understanding of front-end technologies, such as JavaScript, HTML5, And CSS3. VueJS or React is advantage
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven or queue-based programming in Python
• Strong unit test and debugging skills
• Ability to collaborate on projects and work independently when required
• Experience with Linux environment and containers (docker)
• Experience in Agile development, including CI, CD and automated testing
• Experience with cloud-based server infrastructure (e.g AWS, Google Cloud)

• B.A. Industrial Engineering & Management. with Information Systems specialization or last year's student
• Availability to 80% position at least
• Graduated with honors (GPA 85+)
• Looking for an Assertive individual who loves to take initiative
• Good with people
• Representative
• Good knowledge of the digital world
• Hebrew and English speaker

• 2 year of experience with React or Vue.JS
• 2 year of experience with NodeJS framework.
• Experience with cloud services - AWS, Google Cloud, etc. - Advantage